At Folk Mode we are happy to help with anything around your order. Email is the quickest way to reach us and we reply within 24 working hours.

You can contact us about:
• Order or delivery questions
• Returns and exchanges
• Questions about a product or a size
• Feedback about our products or our service

Customer service hours
Monday to Friday: 09:00 to 17:00
Saturday: 09:00 to 16:00
Sunday: 09:00 to 16:00
All times are London time.

Email: info@folkmode.com
Phone: +44 7476 957251

Returns
Folk Mode is an online store, so we do not have a shop or a collection point. Please do not send anything back before contacting us: email info@folkmode.com with your order number and we will reply with the correct return address. Returns sent without a return request cannot be accepted. The full procedure is set out in our Returns and Refunds Policy.

Business information
Registered business name: Lodecom
Chamber of Commerce (KvK) number: 99670739
VAT number: NL005402854B02
Business address: Van Meelstraat 20, 1945 WC Beverwijk, The Netherlands

Folk Mode is a trading name of Lodecom.