Privacy policy

Privacy Policy

Last updated: 24 August 2026

This policy explains which personal data Folk Mode collects, why we collect it, how long we keep it and what rights you have. We process personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018, and with the EU General Data Protection Regulation for our activities in the Netherlands.

The data controller is Lodecom, trading as Folk Mode, Van Meelstraat 20, 1945 WC Beverwijk, The Netherlands. You can reach us about any privacy question at info@folkmode.com.

Which data we collect

This information reaches us in three ways:

  • Data you give us yourself: name, delivery and billing address, email address, phone number and order details when you place an order, create an account, subscribe to our newsletter or contact customer service.
  • Data collected automatically: IP address, device and browser type, pages visited and the way you use our website, collected through cookies and similar technologies.
  • Data from our service providers: payment confirmations from our payment providers and delivery status from our carrier.

We never receive or store your full card details. Payments are handled by our payment providers over an encrypted connection.

Why we use your data and on what legal basis

  • To process, fulfil and deliver your order, and to handle returns and refunds. Legal basis: performance of a contract.
  • To answer questions and provide customer service. Legal basis: performance of a contract and our legitimate interest in helping customers.
  • To send you marketing emails, where you have subscribed. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link in any email.
  • To keep our website secure, prevent fraud and improve our service. Legal basis: our legitimate interest.
  • To meet accounting, tax and other legal obligations. Legal basis: legal obligation.

Who we share data with

We share personal data only where necessary, with:

  • Shopify Inc., our ecommerce platform, which hosts this store.
  • Our payment providers, for processing payments and refunds.
  • Royal Mail, our delivery partner, for delivering your parcel.
  • Our suppliers, who receive the delivery details needed to dispatch your order.
  • Our email and analytics providers, to send service and marketing messages and to understand website use.
  • Public authorities, where we are required to do so by law.

We do not sell your personal data and we do not share it for third party advertising in exchange for payment.

International transfers

Some of our providers process data outside the United Kingdom or the European Economic Area. Where that happens we rely on appropriate safeguards, such as an adequacy decision or the standard contractual clauses approved for that purpose.

How long we keep data

  • Order and invoice data: seven years, to meet tax obligations.
  • Account and marketing data: until you ask us to delete it or withdraw your consent.
  • Customer service correspondence: two years.
  • Website and analytics data: up to 26 months.

Cookies

We use functional cookies that are needed for the shop and basket to work, analytical cookies that help us understand how the website is used, and marketing cookies where you have agreed to them. You can refuse or delete cookies through your browser settings. Refusing functional cookies may affect how the shop works.

Your rights

You have the right to access your personal data, to have it corrected or erased, to restrict or object to processing, and to receive your data in a portable format. Where processing is based on consent, you can withdraw that consent at any time. You also have the right not to be subject to a decision based solely on automated processing that produces legal effects; we do not carry out such decision making.

To exercise any of these rights, email info@folkmode.com. We respond within one month.

Complaints

If you believe we have not handled your personal data correctly, please tell us first so we can put it right. You also have the right to lodge a complaint with a supervisory authority: the Information Commissioner's Office in the United Kingdom (ico.org.uk), or the Autoriteit Persoonsgegevens in the Netherlands.

Children

Our store is not directed at children and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time, for example when our services or the law change. The version published on this page is the version that applies.

Contact

Email: info@folkmode.com
Phone: +44 7476 957251
Estimated response time: within 24 working hours.

Customer service hours
Monday to Friday: 09:00 to 17:00
Saturday: 09:00 to 16:00
Sunday: 09:00 to 16:00
All times are London time.

Business information

Store name: Folk Mode
Registered business name: Lodecom
Chamber of Commerce (KvK) number: 99670739
VAT number: NL005402854B02
Business address: Van Meelstraat 20, 1945 WC Beverwijk, The Netherlands
Email: info@folkmode.com

Folk Mode is a trading name of Lodecom.